Product: Nestle Raisinettes Raisins Clear all filters (3 of 3 reviews match)
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Nestle - DISAPPOINTED IN MY RAISINETS

I BOUGHT A BOX OF YOUR RAISINETS TODAY. I LOVE THEM.. THIS IS A TREAT FOR ME BUT WHEN I OPENED THE BOX THERE WAS LESS THAN HALF OF A BOX IN THERE... WOW ITS GETTING TO BE LESS AND LESS IN YOUR PACKAGE. JUST THOUGHT YOU SHOULD BE AWARE HOW UPSETTING TO A LONG TIME CUSTOMER.. THANK YOU REBECCA
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Review
#1239573 Review #1239573 is a subjective opinion of poster.
Product
Nestle Raisinettes Raisins
Reason of review
Not as described/ advertised

Nestle Has Eroded Badly

1.1
Details
I am a longtime and frequent customer of Nestle but not any more! The company has demonstrated poor quality and customer service, causing me to not buy their products any longer. In sequence, here's what happened: 1. Bought bags of Raisinettes on a buy one get one free basis. As soon as I opened the bags I know why they were discounted so much. The freshness seal was defective - popped right open upon cutting off the tear strip - and the product was hard and stale. 2. I called the company to replace it. They sent out coupons but they were the wrong ones and I had difficulty scanning them for redemption. Three store employees also had difficulty and I was told that the coupons from Nestle were defective. When I called Nestle and gave the case ID numbers from the coupons, I was told they were the wrong coupons sent to me, they would send me others, and that I should send back the defective ones. I found it "cold" that they would even want the other ones back. I plan to simply dump them. I now have to wait additional time to get the right coupons I should have got in the first place if the job was done properly. 3. I had a callback scheduled for a specific date and time to speak to a supervisor about the poor product, and now the poor service. The call never came despite several confirmations with the phone rep that it would. 4. I called back and was repeatedly put on hold to speak to a manager, or the manager's boss. I believe I was stonewalled, because of the embarrassingly poor performance of Nestle per the above. Nestle wasted my time. I regret buying their stale products, and dealing with the company and its shabby service. Hershey's and Mars would be happy to know that I will now buy their products instead. I find Nestle's quality and service disgraceful. Their products are also overpriced, and I truly believe that instead of tossing out their defective bags of Raisinettes as they should have been, they sold them at a big discount to an equally unscrupulous retailer who put them on buy one get one free knowing the product was stale. I want to deal with reputable companies and won't be patronizing that retailer again, either, to which I made a similar complaint. Everyone lost in this equation. Thanks, Nestle - for nothing! See ya!
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Review
#1110830 Review #1110830 is a subjective opinion of poster.
Product
Nestle Raisinettes Raisins
Cons
  • Defective packaging
  • Poor quality
  • Inability to call customer on date and time they specified
Reason of review
Bad quality
Loss
$10

Nestle Raisinettes Just Went From 11 ounces to 8 Ounces Per Bag - For The Same Price!

1.0
Details
They just took out 3 full ozs. from the 11 oz. bag, now down to 8 ozs. for the same price as the 11 oz. bag. If they don't think the customers notice, think again! I was (now past tense) a longtime, frequent buyer of this product, but never again based on this drastic 30% reduction of product in the package, amounting to a sneaky 30% price increase! Makes me wonder what else has been reduced. The quality??? I might not buy any more Nestle products as a result. There are better ways of managing their business, not simply assuming the customer is an *** and thinking they won't notice this.
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Review
#886240 Review #886240 is a subjective opinion of poster.
Product
Nestle Raisinettes Raisins
Reason of review
Pricing issue

Contact Nestle Customer Service

Website:
www.nestle.com
Mailing Address:
Avenue Nestle 55
Vevey, Vaud 1800
Switzerland
Phone:
+4 121 924 2111
All Nestle Contacts

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