Nestle - Nestlè Won't Respond To My Questions!!!

1 of 24 Nestle reviews

My wife and I love Nescafe Taster's Choice Instant Coffee Single packs. We prefer the Hazelnut and Vanilla flavors. The problem is that we can't find them ANYWHERE! Even Walmart online and

Amazon are out of stock.

This shortage is creating ridiculous prices for even a single box of the item. (See image.)

People want to order this item but that is difficult when it is out of stock everywhere! I have written Nestlè 3 times in the last month asking if the item has been cancelled.

Each time I get a THANK YOU for your question or concerns and a false promise that Nestlè will get back to me. All I want is my question answered! Can you imagine trying to get a hold of them for a more serious concern? You SUCK Nestlè!!! You can't even get respond to consumer questions??? Let alone complaints!!!

Here is their site if you would like to take your chances getting a hold of them:

https://www.nestle.com/info/contactus/contactus

Below is a copy of my emails to them:

---------------------------------------------------------

To whom it may concern,

I wrote this customer service address on the 3rd of August, 2016. Here is a copy of the response:

From: "nestleconsumerservice@casupport.com"

To: XXXXX@XXXX.com

Sent: Wednesday, August 3, 2016 9:24 PM

Subject: Nestle USA Contact Us Confirmation

To: XXXXX@XXXX.com

(Message body)

Thank You!

Your email has been sent. We appreciate you taking the time to contact us. Once your email is received we will make every effort to respond within 24 hours.

______________________________________

I still have not received a reply! It's been a week!

Is this the kind of customer service Nestle wants to promote?

I would appreciate more than an auto-generated robot reply telling me that I will get a real reply from a real human being within 24 hours!!!

If I don't get a response to my original inquiry, I will post reviews about Nestle on several sites. They will not be good reviews.

Hopefully, I won't have to do that and hopefully Nestle and is the customer-friendly company that I thought it was.

Thank you,

Upset consumer

_____________________________________

To whom it may concern,

I am a very unhappy customer.

I wrote customer service address nestleconsumerservice@casupport.com again on the 13th of August, 2016. Here is a copy of the response:

From: "nestleconsumerservice@casupport.com"

To: XXXXX@XXXX.com

Sent: Saturday, August 13, 2016 9:24 PM

Subject: Nestle USA Contact Us Confirmation

To: XXXXX@XXXX.com

Thank You!

Your email has been sent. We appreciate you taking the time to contact us. Once your email is received we will make every effort to respond within 24 hours.

I still have not received a reply! It's been 3 weeks! Is this the kind of customer service Nestle wants to promote?

Upset Consumer

____________________________________

If this third and final attempt to contact Nestle regarding a Nescafe product does not receive a reply, I will be forced to file a negative review of Nestle's customer service with PissedConsumer.com

and the BBB.

-Angry consumer

___________________________________

This review is a subjective opinion of a user.
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More Review Details

Reason of review:
Poor customer service
Preferred solution:
Two free cases of Nescafe Taster's Choice Instant Coffee Single packs, Hazelnut and Vanilla flavors should be sufficient to restore my faith in this company and for me to continue purchasing their products.
Product or service
Tasters Choice Instant Coffee Single Packs
Review category
Food Manufacturers
review #912303 by

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